Refund policy
Return, Exchange, Cancellation and Refund Policy
Returns and Exchanges
At Ytaminz, we want you to be delighted with your purchase. If there is an issue with your order, we will make the return or exchange process as simple as possible.
You may request an eligible return or exchange within 7 days from the date of delivery.
To be eligible:
- The product must be unused, unworn, unwashed and undamaged.
- All original tags, labels, accessories and packaging must be intact.
- The product must be returned in the same condition in which it was delivered.
- The return or exchange request must be submitted through our website within the applicable seven-day period.
- We may request photographs or videos to understand the reason for the request, particularly where the product is damaged, defective or incorrect.
Products that do not pass our quality check may not be eligible for a return, exchange or refund.
Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect product, please submit a request through our website within 7 days of delivery and provide clear photographs or videos showing the issue.
After verifying the request, we will arrange an exchange, replacement or refund, as applicable.
Conditions relating to original packaging, complimentary gifts or promotional offers will not be applied in a way that takes away the customer’s rights where Ytaminz has delivered a damaged, defective, incorrect or materially different product.
One-Time Exchange
We offer a one-time exchange within 7 days of delivery, subject to product and size availability.
Please select the required size and colour carefully. A product received through an exchange will not be eligible for another return or exchange, except where the exchanged product is damaged, defective or incorrect.
For exchanges, you may select an eligible product of equal or lower value. When the replacement product is of a lower value, the difference will be refunded after we receive and inspect the returned product.
Complimentary Gift and Promotional Freebie Policy
A complimentary gift, festival gift, freebie or promotional product supplied with an order forms part of the promotional offer under which the order was placed.
This policy applies to Rakhi gifts and to all present and future complimentary-gift campaigns offered by Ytaminz.
When the gift must be returned
The complimentary gift must be returned when:
- All products qualifying for the gift are returned;
- The only product qualifying for the gift is returned; or
- A partial return causes the remaining order to fall below the minimum purchase amount, product quantity or other eligibility requirement of the offer.
The gift must be returned in the same package as the returned product wherever reasonably possible.
When the gift may be retained
You may keep the complimentary gift when:
- You return only part of the order and the products you retain continue to satisfy the offer conditions; or
- You are exchanging an eligible product for another size or colour and the order continues to qualify for the gift.
For example, where a complimentary gift is offered on the purchase of two eligible products, the gift must be returned if one product is returned and the remaining order no longer qualifies for the offer.
Condition of the complimentary gift
Where its return is required, the complimentary gift must be:
- Unused and undamaged;
- Returned with its original packaging, labels and accessories, where provided; and
- In a condition suitable for acceptance during our return quality check.
Complimentary gifts cannot be separately returned, exchanged or redeemed for cash.
If a complimentary gift was missing from the delivered package or was received damaged, please contact us promptly and provide photographs of the package and its contents.
Gift not returned or returned in an unacceptable condition
If a required complimentary gift is not included in the return package, we may:
- Place the refund on hold while giving the customer an opportunity to return the gift; or
- Deduct the promotional value specifically stated for that gift in the applicable offer, order communication or campaign terms from the refund amount.
No arbitrary or previously undisclosed gift value will be deducted.
If the return is due to a damaged, defective or incorrect product supplied by Ytaminz, our team will provide appropriate instructions regarding the complimentary gift and arrange the required pickup without additional return charges.
Campaign-specific conditions disclosed on the relevant offer page may apply in addition to this policy.
Combo and Multi-Product Offers
Products purchased as part of a combo, bundle, “buy more, save more,” buy-one-get-one or similar offer are priced according to the complete offer.
If part of such an order is returned, the discount will be recalculated based on the products retained by the customer.
The refund will be calculated as:
Total amount paid for the eligible products minus the revised selling price of the products retained.
This means that if the retained products no longer qualify for the original combo or quantity discount, they will be charged at the price applicable to the revised quantity.
Where a product was supplied free as part of a buy-one-get-one or similar offer, all items forming part of that offer must ordinarily be returned together. If the customer retains one of the products, its applicable individual selling price may be adjusted against the refund.
Discount Adjustment on Partial Returns
When products from a discounted multi-item order are returned, the order-level or quantity-based discount will be recalculated according to the products the customer keeps.
For example, where a larger discount was offered for purchasing three products but only one product is retained after the return, the retained product will be charged at the price or discount applicable to the purchase of one product.
The balance amount, after this adjustment, will be refunded.
Cancellations
Before Dispatch
You may cancel an order before it is dispatched by contacting us at:
Phone/WhatsApp: +91 98887 10711 / +91 79847 04161
Email: customercare@ytaminzfashion.com
Please include your order number and registered contact details.
Where an order is cancelled before dispatch, the amount paid will be refunded in full. Refund initiation generally takes one to two business days.
After Dispatch
Once an order has been dispatched, it may no longer be possible to stop the shipment.
A cancellation requested after dispatch may be treated as a return. Applicable delivery or logistics charges may be deducted from the refund where such charges have already been incurred and were disclosed as applicable.
Refund Process
All return requests must be submitted within 7 days of delivery.
Once the request is approved, our team will arrange the pickup of the eligible product. The product, and any complimentary gift that is required to be returned, will undergo a quality check after reaching us.
The refund will be approved only after:
- The returned product passes the quality check;
- All required product components, tags and packaging have been received;
- Any complimentary gift required under the promotional offer has been received or the applicable disclosed adjustment has been made; and
- Any combo or order-level discount has been recalculated.
Refunds for Prepaid Orders
Refunds for prepaid orders will be credited to the original payment method.
After the return passes our quality check, the refund will generally be initiated within 4–5 business days. Depending on the bank, card issuer or payment provider, it may take approximately 7–10 days from initiation for the amount to appear in your account.
Refunds for Cash-on-Delivery Orders
Refunds for Cash-on-Delivery orders will be processed through bank transfer or UPI after the returned product passes our quality check.
Customers may be required to provide their correct bank account details or UPI ID.
Once the refund is approved and the required details have been received, it will generally be processed within 4–5 business days. The time taken for the amount to appear may vary depending on the bank or payment provider.
Gift Cards
Gift cards are non-refundable and cannot be cancelled after purchase.