FAQs
Frequently Asked Questions
Shipping, Order Tracking & Delivery
Q: Where do you ship?
We deliver across India.
Q: Can I open and check the package before accepting delivery?
No, open-box delivery is not available. For Cash on Delivery orders, the payment must be completed before opening the package. If there is any issue with the product, you can raise a return or exchange request within 7 days of delivery.
Q: How long does delivery take?
Most orders are delivered within 5–7 business days after dispatch, depending on your location.
Q: How can I track my order?
Once your order is shipped, you will receive tracking details by WhatsApp or email. You can use the tracking/AWB number to check the delivery status.
Q: Do you offer Cash on Delivery?
Yes, Cash on Delivery is available on eligible orders with an additional COD charge. You can also choose secure prepaid payment options at checkout.
Cancellations & Modifications
Q: Can I cancel my order?
You can request cancellation before your order is shipped. Once the order is shipped, cancellation may not be possible. After delivery, you can raise a return or exchange request if eligible.
Q: Can I modify my delivery address?
Address changes are only possible before the order is shipped. Please contact us as soon as possible at customercare@ytaminzfashion.com or +91 98887 10711 / 7984704161.
Q: Why was my order cancelled?
An order may be cancelled due to incomplete address details, payment failure, stock unavailability, or unsuccessful COD verification. If your order was cancelled unexpectedly, please contact our support team.
Returns, Exchanges & Refunds
Q: What is Ytaminz Fashion’s 7-day return/exchange policy?
You can raise a return or exchange request within 7 days of delivery. The product must be unused, with original tags intact. Return/exchange approval is subject to our policy checks.
Q: How do I request a return or exchange?
Please use our Return/Exchange Request link, enter your order details, and submit your request. Our team will review it and update you on the next steps.
Q: Can I exchange a product?
Yes, we offer a one-time size/color exchange within 7 days of delivery, subject to availability.
Q: What if I receive a damaged, defective, or wrong product?
Please raise a return/exchange request within 7 days of delivery and share clear photos of the issue. Once verified, we will help you with a replacement, exchange, or refund as applicable.
Q: What if the product has fitting issues?
For minor fitting issues, alteration may be the quickest option. If the size is significantly incorrect, you can raise an exchange request within 7 days of delivery, subject to availability.
Q: How will I receive my refund for a COD order?
For Cash on Delivery orders, approved refunds are processed to your bank account or UPI. Our team will collect the required details after your return is approved.
Q: How long does a refund take?
Refunds are processed within 7 business days after the returned product is received and inspected. Prepaid refunds are sent to the original payment method. COD refunds are processed to bank account or UPI.
Payments
Q: What payment methods do you accept?
We accept UPI, credit/debit cards, net banking, wallets, and Cash on Delivery on eligible orders.
Q: My payment failed but money was deducted. What should I do?
In most cases, the amount is automatically refunded by the bank/payment provider within 5–7 business days. If it is not refunded, please contact your bank or reach out to our support team.
Q: Can I get a bank/UPI refund if I paid online?
Online payment refunds are processed back to the original payment method. Bank/UPI refunds are generally used for COD order refunds.
Account & Login
Q: Do I need to create an account to shop?
No, you can place an order as a guest. Creating an account helps with faster checkout, order history, and easier tracking.
Q: What should I do if I have trouble logging in?
Try using the login/OTP option again. If the issue continues, contact us at customercare@ytaminzfashion.com or +91 98887 10711 / 7984704161.
Q: What are the benefits of creating an account?
An account helps you check order history, track orders more easily, and manage future purchases faster.