Frequently Asked Questions

Shipping, Order Tracking & Delivery

Q: Where do you ship?

We currently deliver all across India

Q: Can I open and check the contents of my package before accepting delivery?

Currently, this feature is not available. For Cash on Delivery orders, you can open the product only after making full payment to the delivery executive. However, if you are not satisfied with the product, you can easily request a refund or replacement by contacting our customer care team

Q: What if the delivered product has minor fitting issues. Is there any option available?

For minor fitting issues, alterations are recommended. If the size is significantly incorrect, request a replacement or refund within 7 days by contacting our customer care team.We offer an easy return and exchange process. Simply visit our Return & Exchange portal, enter your order details, and submit your request. Our team will review and update you on the next steps. For assistance, contact us at customercare@ytaminzfashion.com or +91-9888710711.

Q: Do you offer Cash on Delivery (COD)? Are there any additional charges for COD orders?

Yes, we offer COD on all eligible orders with an additional ₹50 charge. You can also choose from other secure payment options.

Q: How long does delivery take?

Orders are usually delivered within 5-7 business days, depending on your location.

Q: How can I track my order?

Once your order is shipped, you will receive an email, WhatsApp, and SMS You will receive AWB number.

Cancellations and Modifications

Q: How do I place a cancellation request on Ytaminzfashion?

To place a cancellation request on Ytaminz Fashion, please contact our customer support team as soon as possible. Orders can only be canceled before they are shipped. Once shipped, you can initiate a return or replacement after delivery.

Q: Why was my order cancelled by Ytaminzfashion?

We regret the inconvenience caused due to order cancellation. Your order may have been canceled due to one of the following reasons:
Incomplete or inaccurate shipping details and you are not reachable to verify it.
Payment issues for prepaid orders.
Failure to confirm the order in case of COD verification.
If your order was canceled unexpectedly, please contact our support team for further assistance at ytaminzfashion.com.

Refund, Returns and Exchange

Q: How do I place a return/replacement/ request on Ytaminzfashion?

We offer an easy return and exchange process. Simply visit our Return & Exchange portal, enter your order details, and submit your request. Our team will review and update you on the next steps. For assistance, contact us at customercare@ytaminzfashion.com or +91-9888710711.

Q: I paid cash on delivery, how would I get the refund?

If you paid via Cash on Delivery, your refund will be processed to your bank account or via UPI. After your return is approved, our team will contact you to collect your bank or UPI details for a hassle-free refund.

Q: How long will it take me to receive the refund for my return?

Your refund will be processed within 7 days after your returned product is received and inspected. The amount will be credited to your original payment method or bank/UPI account for COD orders.

Q: What is  Ytaminz Fashion 7-day Return Policy?

Ytaminz Fashion offers a 7-day return/replacement policy. You can request a return or replacement if:

You are not satisfied with the quality of the product.
The product has size or fitting issues.
You receive a damaged or defective product.
To initiate a return, visit ytaminzfashion.com and follow the return process.

Q: Can I return or exchange a product?

Yes! We offer a hassle-free return and exchange policy within 7 days of delivery. Please check our Return Policy for details.

Q: What if I receive a damaged or wrong product?

We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request within 7 days of product delivered. You will also have the option to choose refund for the product.

Q: How do I contact customer support?

You can email us at [customercare@ytaminzfashion.com] or Call Us on [+91 98887 10711] for quick assistance.

Sign Up and Login

Q: Can I modify my delivery address?

No, once an order is placed, the delivery address cannot be modified. However, if your order has not been shipped yet, you can contact our support team at drop us an email at [customercare@ytaminzfashion.com] or Call Us on [+91 98887 10711]

Q: Do I have to register to shop at Ytaminzfashion?

No, you do not need to register to shop at Ytaminz. You can place an order as a guest, but creating an account allows for a faster checkout and easy order tracking.

Q: What should I do if I have trouble with logging in?

If you have trouble logging in, try resetting your password using the "Forgot Password" option on the login page. If the issue persists, please contact our support team drop us an email at [customercare@ytaminzfashion.com] or Call Us on [+91 98887 10711]

Payments

Q: Is it possible to get an NEFT refund if I paid through Credit/Debit card or Netbanking?

No, if you paid through Credit/Debit Card or Net Banking, the refund will be processed back to the original payment method. NEFT refunds are only applicable for Cash on Delivery (COD) orders.

Q: Are there any hidden costs (sales tax, octroi etc.) on items sold by  Ytaminzfashion?

No, there are no hidden costs on items sold by Ytaminz. The price you see at checkout is the final price, including all applicable taxes. However, a ₹50 COD charge applies to Cash on Delivery orders.

Q: My transaction failed but the money was deducted from my account. What should I do?

If your transaction failed but the amount was deducted, the money will usually be refunded to your original payment method within 5-7 business days. If you do not receive the refund within this time, please contact your bank or reach out to our support team drop us an email at [customercare@ytaminzfashion.com] or Call Us on [+91 98887 10711]

Q: What are the benefits of creating an account on  Ytaminzfashion?

Creating an account on Ytaminz Fashion offers several benefits:

Faster checkout with saved shipping details.
Easy order tracking and access to order history.
Exclusive offers and discounts for registered customers.
Quick returns and replacements with a seamless process.

Q: Why am I being charged GST?

GST is borne by the customer and is included in the prices of products sold at MRP. However, for discounted products, GST is charged additionally as per government regulations.

Q: GST conditions for Freebie products?

As per GST regulations, tax is applicable on freebie products based on their invoiced value. If a product is offered as a freebie with another purchase, the GST is calculated on the total value of the order, including the freebie.

Q: What payment methods do you accept?

We accept Credit/Debit Cards, UPI, Net Banking, Wallets, and Cash on Delivery (COD). All payments are secure and encrypted.

Discounts, Vouchers and Coupons

Q: Do you offer discounts or special offers?

Yes! Get 10% off on first order, Subscribe to our newsletter and follow us on social media to stay updated on exclusive deals and discounts.